EFFECTIVE
TELEPHONE &
COMMUNICATION
SKILLS COURSE

WHO IS EFFECTIVE TELEPHONE & COMMUNICATION SKILLS COURSE FOR?

Learn how to provide exceptional customer service to your customers, both face-to-face and over the phone. NADIA Training Institute offers Telephone Techniques Course. Demonstrate basic skills in Telephone Techniques.

A Telephone Techniques program that will empower you to utilize the telephone in a compelling manner. You will figure out how to make the impression you need by taking a shot at an assortment of phone circumstances and you will increase expanded mindfulness about how to make the phone a valuable device as opposed to a constraining one. Customer communication is the key to making the customer feel good about doing business with your company.

WHAT WILL I LEARN?

The Importance of professional customer contact

  • The Customer relationship composite

Creating a good image over the telephone

  • The components of communication

Effective listening skills

  • Five factors that prevent us from listening
  • The three components of verbal communication
  • Positive Listening
  • Listening to Feed Back
  • Re-Framing
  • Listening Exercise

Effective speaking skills

  • Personality Styles
  • Questioning Techniques

Using the telephone professionally

  • Telephone Communication
  • Answering Incoming Telephone Calls
  • Telephone Use Guidelines
  • Telephone Practices for Telephone Use
  • Making Outgoing Telephone Calls
  • Hanging Up

Effective Communication skills

Communicating with courtesy

Handling awkward customers

  • Handling Angry Customers

Goal setting and prioritizing tasks

  • Be SMART with Your Goals
  • Prioritising Tasks

Telemarketing

  • How to achieve your objectives.
  • Types of Telemarketing
  • The Telemarketing Call
  • Tips on Telemarketing
  • The Customer relationship composite
  • The components of communication
  • Five factors that prevent us from listening
  • The three components of verbal communication
  • Positive Listening
  • Listening to Feed Back
  • Re-Framing
  • Listening Exercise
  • Personality Styles
  • Questioning Techniques
  • Telephone Communication
  • Answering Incoming Telephone Calls
  • Telephone Use Guidelines
  • Telephone Practices for Telephone Use
  • Making Outgoing Telephone Calls
  • Hanging Up
  • Handling Angry Customers
  • Be SMART with Your Goals
  • Prioritising Tasks
  • How to achieve your objectives.
  • Types of Telemarketing
  • The Telemarketing Call
  • Tips on Telemarketing

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JOIN 1000'S OF PROFESSIONALS

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  • Client Image

    I really enjoyed the training and felt so comfortable during that period.  The instructor’s style was very effective by explaining every subject and giving examples for each one. I really recommend my friends to come and participate in courses here
    • Zana Namiq
    • NADIA Training Alumni
  • Client Image

    Today I completed online Personality Development training conducted by Mr Tinu Thomas. The sessions were very informative, inspiring and interesting. He gave real life like examples which helped me understand the concepts clearly. My confidence level improved and I hope this course would help me pursue my future career in a better way. Thank you so much, Tinu.
    • GS Meera
    • NADIA Training Alumni
  • Client Image

    I just completed my training at Nadia with the trainer (Tinu Thomas). Tinu made the classes so interesting and he gave attention to each student. Classes were very informative. I will definitely recommend to my friends. 🙂 Mariska was so helpful throughout the course for any assistance. Thank you so much to team Nadia!
    • Sherin Kabeer
    • NADIA Training Alumni
  • Client Image

    I did my PHRM training with Mr. Tinu from Nadia and it was a fruitful learning experience for me. Mr. Tinu is a great trainer and he gives attention to each student in his class. He always ensures that each student understand every concept. I'm so glad that I chose Nadia and had the chance to learn from the best. Looking forward to do more professional trainings with Mr. Tinu.. Thank you Mr. Tinu and Nadia !!
    • Hashini K
    • NADIA Training Alumni

Frequently Asked Questions

NADIA Training Institute has been the benchmark for professional training in the Gulf market for more than 38 years. We have built thousands of careers and developed skill sets with our world-class training courses. Whether you want to enhance your job prospects or increase your productivity at work, you will find suitable courses at NADIA.

Yes, we do offer weekend and weekday classes based on students requirements. This may be planned with our learning consultants at the time of course registration.

Upon completion of any training program, while we cannot guarantee employment, we can connect you to recruiters and job vacancies from within our network.

NADIA Training Institute supports several different payment methods including cost-free instalment payment plans. Find out more by speaking to one of our learning consultants.

For partnership and business development inquiries, please contact us at training@nadia-training.com.

Check out our Help and Support center to find quick answers to your questions.