WHO IS EFFECTIVE TELEPHONE & COMMUNICATION SKILLS COURSE FOR?
Learn how to provide exceptional customer service to your customers, both face-to-face and over the phone. NADIA Training Institute offers Telephone Techniques Course. Demonstrate basic skills in Telephone Techniques.
A Telephone Techniques program that will empower you to utilize the telephone in a compelling manner. You will figure out how to make the impression you need by taking a shot at an assortment of phone circumstances and you will increase expanded mindfulness about how to make the phone a valuable device as opposed to a constraining one. Customer communication is the key to making the customer feel good about doing business with your company.
WHAT WILL I LEARN?
Effective listening skills
- Five factors that prevent us from listening
- The three components of verbal communication
- Positive Listening
- Listening to Feed Back
- Re-Framing
- Listening Exercise
- The Importance of professional customer contact
- Creating a good image over the telephone
- Effective listening skills
- Effective speaking skills
- Using the telephone professionally
- Effective Communication skills
- Communicating with courtesy
- Handling awkward customers
- Goal setting and prioritizing tasks
- Telemarketing
- The Customer relationship composite
- The components of communication
- Five factors that prevent us from listening
- The three components of verbal communication
- Positive Listening
- Listening to Feed Back
- Re-Framing
- Listening Exercise
- Personality Styles
- Questioning Techniques
- Telephone Communication
- Answering Incoming Telephone Calls
- Telephone Use Guidelines
- Telephone Practices for Telephone Use
- Making Outgoing Telephone Calls
- Hanging Up
- Handling Angry Customers
- Be SMART with Your Goals
- Prioritising Tasks
- How to achieve your objectives.
- Types of Telemarketing
- The Telemarketing Call
- Tips on Telemarketing
JOIN 1000'S OF PROFESSIONALS
Frequently Asked Questions
NADIA Training Institute has been the benchmark for professional training in the Gulf market for more than 38 years. We have built thousands of careers and developed skill sets with our world-class training courses. Whether you want to enhance your job prospects or increase your productivity at work, you will find suitable courses at NADIA.
Yes, we do offer weekend and weekday classes based on students requirements. This may be planned with our learning consultants at the time of course registration.
Upon completion of any training program, while we cannot guarantee employment, we can connect you to recruiters and job vacancies from within our network.
NADIA Training Institute supports several different payment methods including cost-free instalment payment plans. Find out more by speaking to one of our learning consultants.
For partnership and business development inquiries, please contact us at training@nadia-training.com.
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