Effective Telephone Communication Skills Course in Dubai, UAE

Effective Telephone Communication Skills Course

Learn how to provide exceptional customer service to your customers, both face-to-face and over the phone. The Effective Telephone and Communication Skills course empowers participants to utilize the telephone in a compelling manner. Participants will learn how to effectively make the impression they need by experiencing an assortment of phone circumstances and will expand their mindfulness about how to make the phone a valuable device as opposed to a constraining one. Good customer communication is the key yo making the customer feel good doing business with a company.

Accreditation

NADIA Training Institute is an accredited institution and its certification courses are officially acknowledged and approved by the authority of ACTVET (Government of Abu Dhabi) and KHDA (Government of Dubai) of United Arab Emirates.

Course Details

Attendance: You can attend the class In-Person at any one of our training centers or join remotely using our Online Training System.

Duration: 10 hours minimum of Expert Live Instruction, which can be completed in one week.

For course scheduling and pricing, Send us an Enquiry. Our expert Training Consultant team will contact you to help make your course selection and registration.

Course Agenda
  • Importance of Professional Customer Contact
  • Creating a good image over the telephone
  • Effective listening skills
  • Effective speaking skills
  • Using the telephone professionally
  • Effective communication skills
  • Commuting with courtesy
  • Handling awkward customers
  • Goal setting and prioritizing tasks
  • Telemarketing

Get Certified Today

For official certification that is recognized by employers, opt for NADIA Training Institute Professional Certifications.

Send an Enquiry

Frequently Asked Questions

What are the benefits of registering for a course at NADIA?

NADIA Training Institute has been the benchmark for professional training and certification in the Middle East for 40 years. We have built thousands of careers and developed skill sets with our government-approved and internationally accredited training. NADIA Training Institute Professional Certifications are widely recognized by employers in the region and can be used to enhance your job prospects, enrich your CV and build your career.

Why should I take professional training?

There are many reasons and benefits to upskilling or reskilling yourself with professional training. By improving your abilities and skills, you are more likely to stand out to an employer. You will also make yourself more marketable for new job roles and if you are currently working, improve your eligibility for job promotions. It is important to take professional training with an accredited institution that can offer you professional certifications that are recognizable by employers.

Will taking this course help me to get a job?

On completion of a training with NADIA, we can connect you to job vacancies from within our network. At anytime, you can register yourself and apply for jobs at http://nadia-me.com/

Does NADIA offer weekend and weekday classes?

Yes, we offer weekend and weekday classes based on students requirements. This may be planned with our training consultants at the time of course registration.

How can I pay for a course?

NADIA Training Institute supports several different payment methods and payment plans. Find out more by speaking to one of our training consultants.