Accreditation
NADIA Training Institute is an accredited institution and its certification courses are officially acknowledged and approved by the authority of ACTVET (Government of Abu Dhabi) and KHDA (Government of Dubai) of United Arab Emirates. For official certification that is recognized by employers, opt for NADIA Training Institute Professional Certifications.
Customer Excellence Course
Attendance: In-person or online training
Duration: 10 hours in total of expert live instruction
When: Flexible scheduling permitted
Price: On request
Customer Excellence Course
Attendance: In-person or online training
Duration: 10 hours in total of expert live instruction
When: Flexible scheduling permitted
Price: On request
COURSE OVERVIEW
Good customer care is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. The Customer Excellence course trains participants on the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills to the right attitude, and including specific methods to analyze and improve the service provided.
PROFESSIONAL CERTIFICATION
- NADIA Training Institute
- Knowledge and Human Development Authority
WHAT YOU WILL LEARN
- Achieving real excellence in customer service
- Dealing with difficult, rude or indifferent customers
- Handling complaints with empathy and efficiency
- Gaining confidence in your customer service role
- A to Z of telephone handling, from greetings to taking messages and phrases to avoid
- When to say no!
TRAINING PROGRAM
- Module 1: Introduction
- Module 2: Who is a Customer?
- Module 3: What is Customer Service?
- Module 4: Probing
- Module 5: Types of Customers
- Module 6: Aggressive Customers
- Module 7: Effective Communication
- Module 8: First Impression
- Module 9: Telephone Etiquette
- Module 10: Identifying Queries, Concerns, and Complaints
- Module 11: Feedback
- Module 12: Responding Appropriately
- Module 13: Going the Extra Mile – ‘The Unforgettable ‘Wow!’ Factor’
- Module 14: Activities
This course has been designed for those individuals aspiring to start a successful and rewarding career in sales or for anyone looking to improve their selling skills. In this course, learn about the sales process, how to generate and qualify leads, how to create sales opportunities, how effective communication and presentation is done in sales, how to effectively manage customer objections and how to close sales successfully.
Frequently Asked Questions
NADIA Training Institute has been the benchmark for professional training and certification in the Middle East for 40 years. We have built thousands of careers and developed skill sets with our government-approved and internationally accredited training. NADIA Training Institute Professional Certifications are widely recognized by employers in the region and can be used to enhance your job prospects, enrich your CV and build your career.
There are many reasons and benefits to upskilling or reskilling yourself with professional training. By improving your abilities and skills, you are more likely to stand out to an employer. You will also make yourself more marketable for new job roles and if you are currently working, improve your eligibility for job promotions. It is important to take professional training with an accredited institution that can offer you professional certifications that are recognizable by employers.
On completion of a training with NADIA, we can connect you to job vacancies from within our network. At anytime, you can register yourself and apply for jobs at NADIA Global Recruitment.
Yes, we offer weekend and weekday classes based on students requirements. This may be planned with our training consultants at the time of course registration.
NADIA Training Institute supports several different payment methods and payment plans. Find out more by speaking to one of our training consultants.
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