Customer Excellence Course

Duration of Class : 10 hours
Availability of Weekend and Weekday slots
Certified Instructor
Flexible schedules

Course Overview

Good customer care is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. The Customer Excellence course trains participants on the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills to the right attitude, and including specific methods to analyze and improve the service provided.

Course Breakdown

  • Achieving real excellence in customer service 
  • Dealing with difficult, rude or indifferent customers 
  • Handling complaints with empathy and efficiency 
  • Gaining confidence in your customer service role
  • A to Z of telephone handling, from greetings to taking messages and phrases to avoid 
  • When to say no! 
  • Identifying Queries, Concerns, and Complaints 
  • Going the Extra Mile – ‘The Unforgettable ‘Wow!’ Factor’ 

Complete the form to Book your course now and get a free consultation with one of our experts. 

Frequently Asked Questions

What are the benefits of registering for a course at NADIA?

NADIA Training Institute has been the benchmark for professional training and certification in the Middle East for 40 years. We have built thousands of careers and developed skill sets with our government-approved and internationally accredited training. NADIA Training Institute Professional Certifications are widely recognized by employers in the region and can be used to enhance your job prospects, enrich your CV and build your career.

Why should I take professional training?

There are many reasons and benefits to upskilling or reskilling yourself with professional training. By improving your abilities and skills, you are more likely to stand out to an employer. You will also make yourself more marketable for new job roles and if you are currently working, improve your eligibility for job promotions. It is important to take professional training with an accredited institution that can offer you professional certifications that are recognizable by employers.

Will taking this course help me to get a job?

On completion of a training with NADIA, we can connect you to job vacancies from within our network. At anytime, you can register yourself and apply for jobs at http://nadia-me.com/

Does NADIA offer weekend and weekday classes?

Yes, we offer weekend and weekday classes based on students requirements. This may be planned with our training consultants at the time of course registration.

How can I pay for a course?

NADIA Training Institute supports several different payment methods and payment plans. Find out more by speaking to one of our training consultants.