COURSES List

Soft & People Skills

Business Communication Skills

20 hours of Expert Live Instruction
Business Environment
Speaking, Writing, and Reading Skills
Email Writing, Report Writing
Business Writing Skills

20 hours of Expert Live Instruction
Representative of the Organization
Letters, Emails and Memos
Appropriate Language in Written Communications
Presentation Skills

10 hours of Expert Live Instruction
Presentation Skills
Attention-Grabbing Introduction
Vocal Tones and Body Language
Customer Care

10 hours of Expert Live Instruction
Importance of Customer Service
Customer Satisfaction
Workable Solution to the Problem
Customer Excellence

10 hours of Expert Live Instruction
Customer Service
A to Z of Telephone Handling
Going the Extra Mile
Effective Telephone Communication Skills

10 hours of Expert Live Instruction
Professional Customer Contact
Effective Listening Skills
Effective Speaking Skills
Workplace Interpersonal Skills

10 hours of Expert Live Instruction
Communication and Strategies
Building and Maintaining Relationships
Emotional Intelligence
Personality Development

20 hours of Expert Live Instruction
Personality Development
Anger Management
Stress Management
Time & Stress Management

20 hours of Expert Live Instruction
Time Management
Plan and Prioritize Work
Procrastination and Interruptions
Employee Achievement & Motivation Skills

10 hours of Expert Live Instruction
Self-Motivating Abilities
Work-Life Balance
Self-Confidence and Self-Esteem
Emotional Intelligence Course

10 hours of Expert Live Instruction
Intelligence Quotient (IQ)
Emotional Quotient (EQ)
Assertive Communication
Mental Health at Work

10 hours of Expert Live Instruction
Mental Health Awareness
The Impact of Mental Health
Mental Health Management
Supervisory Skills

8 hours of Expert Live Instruction
Structure Supervision
Coaching and feedback
Safe Workplace

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