Soft & People Skills
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Business Communication Skills20 hours of Expert Live Instruction
Business Environment
Speaking, Writing, and Reading Skills
Email Writing, Report Writing
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Business Writing Skills20 hours of Expert Live Instruction
Representative of the Organization
Letters, Emails and Memos
Appropriate Language in Written Communications
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Presentation Skills10 hours of Expert Live Instruction
Presentation Skills
Attention-Grabbing Introduction
Vocal Tones and Body Language
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Customer Care10 hours of Expert Live Instruction
Importance of Customer Service
Customer Satisfaction
Workable Solution to the Problem
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Customer Excellence10 hours of Expert Live Instruction
Customer Service
A to Z of Telephone Handling
Going the Extra Mile
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Effective Telephone Communication Skills10 hours of Expert Live Instruction
Professional Customer Contact
Effective Listening Skills
Effective Speaking Skills
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Workplace Interpersonal Skills10 hours of Expert Live Instruction
Communication and Strategies
Building and Maintaining Relationships
Emotional Intelligence
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Personality Development20 hours of Expert Live Instruction
Personality Development
Anger Management
Stress Management
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Time & Stress Management20 hours of Expert Live Instruction
Time Management
Plan and Prioritize Work
Procrastination and Interruptions
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Employee Achievement & Motivation Skills10 hours of Expert Live Instruction
Self-Motivating Abilities
Work-Life Balance
Self-Confidence and Self-Esteem
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Emotional Intelligence10 hours of Expert Live Instruction
Intelligence Quotient (IQ)
Emotional Quotient (EQ)
Assertive Communication
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Mental Health at Work10 hours of Expert Live Instruction
Mental Health Awareness
The Impact of Mental Health
Mental Health Management
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Supervisory Skills8 hours of Expert Live Instruction
Structure Supervision
Coaching and feedback
Safe Workplace
