Soft & People Skills
- Business Communication Skills20 hours of Expert Live Instruction
Business Environment
Speaking, Writing, and Reading Skills
Email Writing, Report Writing
- Business Writing Skills20 hours of Expert Live Instruction
Representative of the Organization
Letters, Emails and Memos
Appropriate Language in Written Communications
- Presentation Skills10 hours of Expert Live Instruction
Presentation Skills
Attention-Grabbing Introduction
Vocal Tones and Body Language
- Customer Care10 hours of Expert Live Instruction
Importance of Customer Service
Customer Satisfaction
Workable Solution to the Problem
- Customer Excellence10 hours of Expert Live Instruction
Customer Service
A to Z of Telephone Handling
Going the Extra Mile
- Effective Telephone Communication Skills10 hours of Expert Live Instruction
Professional Customer Contact
Effective Listening Skills
Effective Speaking Skills
- Workplace Interpersonal Skills10 hours of Expert Live Instruction
Communication and Strategies
Building and Maintaining Relationships
Emotional Intelligence
- Personality Development20 hours of Expert Live Instruction
Personality Development
Anger Management
Stress Management
- Time & Stress Management20 hours of Expert Live Instruction
Time Management
Plan and Prioritize Work
Procrastination and Interruptions
- Employee Achievement & Motivation Skills10 hours of Expert Live Instruction
Self-Motivating Abilities
Work-Life Balance
Self-Confidence and Self-Esteem
- Emotional Intelligence10 hours of Expert Live Instruction
Intelligence Quotient (IQ)
Emotional Quotient (EQ)
Assertive Communication
- Mental Health at Work10 hours of Expert Live Instruction
Mental Health Awareness
The Impact of Mental Health
Mental Health Management
- Supervisory Skills8 hours of Expert Live Instruction
Structure Supervision
Coaching and feedback
Safe Workplace