Corporate
Secretarial
Specialist
Course

WHO IS CORPORATE SECRETARIAL SPECIALIST TRAINING FOR?

The Corporate Secretarial Specialist training will allow the participant to understand the roles and exceptions of the Secretary by identifying the steps on how to build a more successful working relationship with your manager. With this training, the participant will learn how to communicate confidently and effectively, arranging the meetings and taking care of the paperwork etc.

WHAT WILL I LEARN?

The Secretary – Past, Present and Future

  • Role of an Executive Secretary in today’s world
  • Duties of a Secretary in present times
  • Major Skills required for an Executive Secretary
  • The Core competencies for future Secretaries
  • Characteristics of a good secretary
  • Do’s and Don’ts
  • Understanding and purpose of the organizational chart

Interpersonal and Communication Skills

  • Leadership, Networking, Teamwork
  • Five tips to improve interpersonal skills
  • Communication in Business
  • Types of Communication
  • Ways to communicate effectively in the workplace
  • Active Listening
  • How to be an active listener
  • Barriers to Listening
  • Quality Customer Service
  • The 9 principles of Quality Customer Service
  • Body Language in Business
  • 10 Powerful Body Language Tips
  • Dealing with Customer Complaints

Telephone Etiquettes and Frontline Reception Skills

  • Advantages and Disadvantages of using a telephone
  • Answering your own telephone
  • Answering someone else’s telephone
  • Answering a Department telephone
  • Placing outgoing calls
  • Screening Calls
  • Placing the caller on hold
  • Taking messages
  • Activity

Time Management and Presentation Skills

  • How to manage time?
  • How to plan?
  • Use a time log
  • Prioritize your tasks
  • Time Management Grid
  • Body Clock
  • 10 ways to improve time management
  • What is Presentation?
  • Structure of the presentation
  • Elements of a presentation
  • Voice
  • Methods for improving the voice
  • Body Language in presentation
  • Active Listening
  • Traits of effective listeners
  • Nerves/Nervousness
  • 15 tips for killer presentations

Staying ahead in a changing workplace

  • Introduction to “Change”
  • What are positive impacts of change in Business
  • Adverse effects of change in an organization
  • 10 tips for handling change in the workplace
  • What is office politics?
  • 7 habits to win in office politics

Essential Assertiveness Skills for Secretaries

  • What is assertiveness?
  • How can we be assertive?
  • Barriers to Assertiveness
  • Activity

Questioning, Negotiating & Administration Skills

  • Asking questions effectively
  • Open and closed questions
  • Using questioning techniques
  • What is negotiation?
  • With whom do you negotiate?
  • Pre-negotiation
  • Ending negotiation
  • Administration Skills
  • Filing
  • Features of filing
  • Different types of storage systems
  • The advantages and disadvantages of electronic
  • Classification of documents
  • Petty Cash
  • Keeping the stock of stationery
  • Stock requisition form
  • Stationery stock card
  • Personnel staff record/staff record forms
  • Banking procedures
  • Basic interview techniques

Guidelines in arranging meetings and travel arrangements

  • Alternatives for meetings
  • Different types of Internal meetings
  • Minutes of meeting
  • How to take minutes at a Business meeting
  • Ten steps for taking effective minutes
  • Preparation for the meeting
  • Travel Arrangements
  • Activity

Working in Groups and Teams

  • What are groups and teams?
  • 7 differences between a group and a team
  • Work Groups v/s Teams
  • Teamwork at workplace
  • Teamwork and its stages
  • Tuckman’s five stages of teamwork

Practical Skills for Secretaries

  • Business letters and forms
  • Practice typing for accuracy and speed.
  • Presentation Skills
  • Role of an Executive Secretary in today’s world
  • Duties of a Secretary in present times
  • Major Skills required for an Executive Secretary
  • The Core competencies for future Secretaries
  • Characteristics of a good secretary
  • Do’s and Don’ts
  • Understanding and purpose of the organizational chart
  • Leadership, Networking, Teamwork
  • Five tips to improve interpersonal skills
  • Communication in Business
  • Types of Communication
  • Ways to communicate effectively in the workplace
  • Active Listening
  • How to be an active listener
  • Barriers to Listening
  • Quality Customer Service
  • The 9 principles of Quality Customer Service
  • Body Language in Business
  • 10 Powerful Body Language Tips
  • Dealing with Customer Complaints
  • Advantages and Disadvantages of using a telephone
  • Answering your own telephone
  • Answering someone else’s telephone
  • Answering a Department telephone
  • Placing outgoing calls
  • Screening Calls
  • Placing the caller on hold
  • Taking messages
  • Activity
  • How to manage time?
  • How to plan?
  • Use a time log
  • Prioritize your tasks
  • Time Management Grid
  • Body Clock
  • 10 ways to improve time management
  • What is Presentation?
  • Structure of the presentation
  • Elements of a presentation
  • Voice
  • Methods for improving the voice
  • Body Language in presentation
  • Active Listening
  • Traits of effective listeners
  • Nerves/Nervousness
  • 15 tips for killer presentations
  • Introduction to “Change”
  • What are positive impacts of change in Business
  • Adverse effects of change in an organization
  • 10 tips for handling change in the workplace
  • What is office politics?
  • 7 habits to win in office politics
  • What is assertiveness?
  • How can we be assertive?
  • Barriers to Assertiveness
  • Activity
  • Asking questions effectively
  • Open and closed questions
  • Using questioning techniques
  • What is negotiation?
  • With whom do you negotiate?
  • Pre-negotiation
  • Ending negotiation
  • Administration Skills
  • Filing
  • Features of filing
  • Different types of storage systems
  • The advantages and disadvantages of electronic
  • Classification of documents
  • Petty Cash
  • Keeping the stock of stationery
  • Stock requisition form
  • Stationery stock card
  • Personnel staff record/staff record forms
  • Banking procedures
  • Basic interview techniques
  • Alternatives for meetings
  • Different types of Internal meetings
  • Minutes of meeting
  • How to take minutes at a Business meeting
  • Ten steps for taking effective minutes
  • Preparation for the meeting
  • Travel Arrangements
  • Activity
  • What are groups and teams?
  • 7 differences between a group and a team
  • Work Groups v/s Teams
  • Teamwork at workplace
  • Teamwork and its stages
  • Tuckman’s five stages of teamwork
  • Business letters and forms
  • Practice typing for accuracy and speed.
  • Presentation Skills

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