Effective Telephone Communication Skills Course

Duration of Class : 10 hours
Availability of Weekend and Weekday slots
Certified Instructor
Flexible schedules

Course Overview

The Effective Telephone and Communication Skills course empowers you to utilize the telephone in a compelling manner where you are able to remain clear and enunciate your words effectively. You  will learn how to lead a pace with a positive tone and convenient for the listener through an assortment of phone circumstances.  

An excellent communication involves engagement and active listening too to result into a pleasant and satisfying one which indirectly build a good customer relation, brand loyalty, and TOM awareness. 

Course Breakdown

  • Importance of Professional Customer Contact. 
  • Creating a good image over the telephone. 
  • Effective listening and speaking skills.
  • Using the telephone professionally. 
  • Effective communication skills. 
  • Commuting with courtesy. 
  • Handling awkward customers. 
  • Goal setting and prioritizing tasks. 
  • Telemarketing. 

Complete the form to Book your course now and get a free consultation with one of our experts. 

Frequently Asked Questions

What are the benefits of registering for a course at NADIA?

NADIA Training Institute has been the benchmark for professional training and certification in the Middle East for 40 years. We have built thousands of careers and developed skill sets with our government-approved and internationally accredited training. NADIA Training Institute Professional Certifications are widely recognized by employers in the region and can be used to enhance your job prospects, enrich your CV and build your career.

Why should I take professional training?

There are many reasons and benefits to upskilling or reskilling yourself with professional training. By improving your abilities and skills, you are more likely to stand out to an employer. You will also make yourself more marketable for new job roles and if you are currently working, improve your eligibility for job promotions. It is important to take professional training with an accredited institution that can offer you professional certifications that are recognizable by employers.

Will taking this course help me to get a job?

On completion of a training with NADIA, we can connect you to job vacancies from within our network. At anytime, you can register yourself and apply for jobs at http://nadia-me.com/

Does NADIA offer weekend and weekday classes?

Yes, we offer weekend and weekday classes based on students requirements. This may be planned with our training consultants at the time of course registration.

How can I pay for a course?

NADIA Training Institute supports several different payment methods and payment plans. Find out more by speaking to one of our training consultants.