Customer Care Course

Duration of Class : 10 hours
Availability of Weekend and Weekday slots
Certified Instructor
Flexible schedules

Course Overview

Customer care goes beyond other elements of the customer experience, such as customer service and customer relations. Its all about developing an intimate, expansive way of thinking and caring about your customers’ needs and wants. And if you’re able to provide an excellent customer care experience, your customers will be happy, loyal, and profitable for years to come. While Customer Service is the process developed by your organization to support your customers with their most basic needs and issues, like instructions. It’s about customer convenience and the methodology used to resolve simple issues quickly and effectively for the vast majority of your customers.  

The Customer Care course trains you on how to provide your effective after-sales customer service resulting to building a loyal customer base and excellent relationship where they trust your brand and adopt TOM awareness. Customers who speak highly about the organization and its products are satisfied and will create word of mouth and eventually your customer base revenue will increase.

Course Breakdown

  • The importance of customer care in a competitive environment. 
  • The vital role which customers play and how their satisfaction is key for the success of an organization. 
  • Practice the techniques of managing customer expectations and delighting them. 
  • Provide better, faster service and increase customer satisfaction. 
  • Recognize early signals of customer irritation and respond appropriately in order to quickly find a workable solution to the problem. 

Complete the form to Book your course now and get a free consultation with one of our experts.

Frequently Asked Questions

What are the benefits of registering for a course at NADIA?

NADIA Training Institute has been the benchmark for professional training and certification in the Middle East for 40 years. We have built thousands of careers and developed skill sets with our government-approved and internationally accredited training. NADIA Training Institute Professional Certifications are widely recognized by employers in the region and can be used to enhance your job prospects, enrich your CV and build your career.

Why should I take professional training?

There are many reasons and benefits to upskilling or reskilling yourself with professional training. By improving your abilities and skills, you are more likely to stand out to an employer. You will also make yourself more marketable for new job roles and if you are currently working, improve your eligibility for job promotions. It is important to take professional training with an accredited institution that can offer you professional certifications that are recognizable by employers.

Will taking this course help me to get a job?

On completion of a training with NADIA, we can connect you to job vacancies from within our network. At anytime, you can register yourself and apply for jobs at

Does NADIA offer weekend and weekday classes?

Yes, we offer weekend and weekday classes based on students requirements. This may be planned with our training consultants at the time of course registration.

How can I pay for a course?

NADIA Training Institute supports several different payment methods and payment plans. Find out more by speaking to one of our training consultants.