Telephone Techniques | Soft Skills and Self Development | NADIA Training Institute
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At NADIA, we provide professional level courses that enables our students to meet on-the-job challenges in the dynamic corporate environment...

Telephone Techniques

Telephone Techniques

Duration: 10 Hours

Learn how to provide exceptional customer service to your customers both face to face and over the telephone
 
Purpose: 
-  Understand the importance of projecting a positive and professional telephone image 
-  Learn to be clear, concise, consistent and courteous over the telephone
-  Be able to manage and identify different callers and their behaviors
-  A to Z of Telephone Handling, from Greetings to Taking Messages
 
Course content:
 
-  The Importance of Professional Customer Contact
-  Creating a Good Image over the Telephone 
-  Effective Listening Skills    
-  Effective Speaking Skills
-  Using the Telephone Professionally
-  Effective Communication Skills
-  Communicating with Courtesy
-  Handling Awkward Customers
-  Goal Setting and prioritizing tasks 
-  Telemarketing
 

 

 

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