At NADIA, we develop courseware that enables our students to meet on-the-job challenges in the dynamic corporate environment...

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Leadership & Management Skills

Leadership & Management Skills

Duration: 10 Hours

Target Audience:

This training is for
  • Employees who lead without a Title
  • Senior and experienced employees who would like to develop into managerial responsibility
  • Newly promoted managers
  • Managers who would like to develop into a more senior supervisory role
  • Senior supervisors who would like to refresh and develop their skills

Training Aims & Objective:

  • To provide supervisors with the necessary knowledge, skills and behaviors to increase their effectiveness in their current roles
  • To equip supervisors with the managerial skills necessary for them to adapt to changing demands
  • To improve succession planning to enable managers to fulfill their potential within the company
  • Understand how to structure supervision to meet your own and your employees’ needs and build a productive relationship
  • Understand the different and interrelated nature of supervision, coaching and feedback
  • Explore common supervision problems and dilemmas and practice their resolution

Methods used for training:

  1. PPT
  2. Videos
  3. Case Studies
  4. Games and Activities
  5. Role Plays and group discussions

Course Contents:



  • Vision, roles and responsibilities of an inspirational leader
  • Leading VS Managing
  • Qualities and skills required
  • Different leadership styles and steps to adapt to different situations
  • Overcoming the challenges of leadership


Setting Objectives and Targets

  • Where are you now and where do you want to be, by when?
  • Plan and actions required to achieve these objectives
  • Monitoring and measuring


Team Building & Motivation

  • Roles and responsibilities of individuals in the team
  • Building a strong team which delivers results
  • Steps to build a team
  1. Forming
  2. Storming
  3. Norming
  4. Performing
  5. Adjourning
  • Factors which motivate you and others
  • Increasing motivation to improve individual performance
  •  Management skills required to motivate individuals and teams



  • The delegation process
  • River banking – The risks and how to avoid it
  • Benefits of effective delegation.
  • Road blocks to delegation and how to overcome them.
  • When? What? And to whom is it ok to delegate tasks?


Conflict Management

  • Understanding the ingredients and roots of conflict within an organization
  • Steps to resolve a conflict
  1. Analyzing a conflict
  2.  Determining management Strategy
  3.  Pre negotiation
  4.  Negotiation
  5.  Post Negotiation



  • Characteristics and skills of assertiveness
  • Handling difficult people with confidence
  • Responding appropriately to aggressive, assertive and passive people


Coaching & Feedback

  • Importance and functions of coaching
  • Providing positive feedback
  • Guidelines for constructive feedback
  • Giving feedback and receiving criticism constructively


Communication Skills

  • Structure simple messages using appropriate language and delivery
  • Active Listening to ensure mutual understanding
  • Generate productive and open discussions to solve problems
  • Overcome the barriers of communication


Time and Stress Management

  • Prioritizing and organizing work according to goals
  • Eliminating time wasters
  • Identifying the causes and symptoms of stress
  • Planning and implementing your strategy to avoid burnout