At NADIA, we develop courseware that enables our students to meet on-the-job challenges in the dynamic corporate environment...

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Customer Service Training Courses

Customer Service Training Courses

Duration: 10 Hours

Learn to win a customer and maintain long term customer relations.

 

  • Who is a Customer?
  • What is Customer Service?
  • Competition in Customer Service
  • Importance of Customer Service
  • Customer Needs and Wants
  • Benefits of Probing
  • Types of questions
  • Types of Customers
  • Loyal Customer
  • Need Based Customers
  • Wandering Customers
  • Discount Customers
  • Impulse Customers
  • Tips to handle Aggressive Customers
  • Tips for Effective Communication
  • Communication Barriers
  • Creating a good First Impression
  • Telephone Etiquette
  • Handling Complaints
  • Feedback
  • Benefits of Customer Feedback
  • Responding Appropriately
  • Empathy