At NADIA, we develop courseware that enables our students to meet on-the-job challenges in the dynamic corporate environment...

Advanced Customer Service for Retail

Advanced Customer Service for Retail

Duration: 20 Hours

  • Course contents:
  • Retail Sector
  • Skills Checklist
  • What is Customer Service?
  • Effective First Impressions
  • Create an unforgettable First Impression
  • Recognizing Customer Needs
  • Impression
  • Make customers feel important
  • Body Language
  • Cultural Awareness
  • Communicate
  • What is Communication?
  • Phone and Email Etiquette
  • Customer Interest
  • Generate Customer Interest
  • Manage Customers’ Expectation
  • Upselling and Cross Selling
  • Complaint Resolution
  • Internal Customer Service
  • Following Company Guidelines
  • Commitment to Quality
  • Customer Loyalty
  • Following Up with the Customer
  • Customer Surveys
  • Improving Quality of Operations
  • Customer Service Obstacles