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At NADIA, we develop courseware that enables our students to meet on-the-job challenges in the dynamic corporate environment...

UAE Govt announces Good conduct Certificate required for Issue of work permit.As of 4/2/18 a good conduct certificate will be required before a work permit will be issued ,this certificate must be issued by the authorities in the candidates home Autodesk Authorized Training and Testing Center

Advanced Customer Service for Call Center

Advanced Customer Service for Call Center

Duration: 20 Hours

Learn to win customers and maintain long term customer relations.
Course Contents:
  • Introduction to Call Center
  • Effective First Impressions
  • Create an unforgettable First Impression
Recognizing Customer Needs
  • Impression
  • Make customers feel important
  • Body Language
  • Cultural Awareness
Communication Skills
  • What is Communication?
  • Styles of Communication
  • Communication Networks in an organization
  • Active Listening
  • How to Communicate in Different Situations
Call Handling Skills
  • Telephone and Email Etiquette
  • Confidence over the phone
  • Customer Service Via the telephone
  • Some words to use and avoid
  • How to say ‘No’
Customer Interest
  • Generate Customer Interest
  • Manage Customers’ Expectation
  • Upselling and Cross Selling
  • Complaint Resolution
  • Internal Customer Service
  • Following Company Guidelines
  • Customer Loyalty
  • Customer Surveys


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