At NADIA, we develop courseware that enables our students to meet on-the-job challenges in the dynamic corporate environment...

FAQ

Video Based Training FAQ's

What's the NADIA TRAINING INSTITUTE Technology-based Training Advantage?

NADIA TRAINING INSTITUTE's Technology-based training advantage is a cost effective method that meets the critical demands of computer users by allowing you to experience instructor-led courses in a comfortable and convenient environment. You get the feel of a classroom delivered through flexible and familiar technology. Training comes to life with our video tutorials, hands-on labs, critical assessment and real-world insight from experts with vast experience in the subject matter. Our proven methodology provides an unequalled training experience with exceptional results. See the steps, listen to the explanations, and then put your skills to work.

Who are my instructors? Are they certified instructors?

Our Certified Trainers are the most experienced professionals and respected specialists in their particular fields. Our courseware has been customized specifically to optimize your learning experience.

I am having trouble with my Video Based Training classes, what do I do?

Please view our Technical Support FAQ page for more information.

What are the system requirements for Video Based Training?

To view system requirements for Video Based Training, please go to our Technical Support FAQ page.

I had to quit in the middle of a video, how do I remember where I left off?

All items viewed thus far are marked by a bullet.

How is my progress tracked while viewing Video Based Training?

Progress is tracked by the amount of items completed overall in a class Module or class Unit.

What is the minimum passing score for a quiz?

The minimum passing score for a quiz is 80. Quizzes can be taken as many times as needed or desired.

Once I complete a class do I receive a Certificate of Completion?

Once you complete a class, you will be able to print a Certificate of Completion, stating when and what class you completed.

My Certificate of Completion is not showing up. What do I do?

Contact customer service at info@careeracademy.com.

Are your courses available in other formats?

Currently, our courses are available on iOS (iPhone, iPad, iPod.) Android coming soon. Real Practice Labs not available on other formats.

Real Practice-Labs FAQ's

What Real Practice Labs are available?

Please view the available Real Practice-Labs by going to our Real Practice Labs catalog.

How Do I access Real Practice-Labs?

Log into your training account and search for your desired Real Practice-Lab. Click on the "Launch Labs" button to begin.

LearningZone FAQ's

How do I access LearningZone?

If LearningZone is provided with your training package, once logged into your account, click on the link titled "LearningZone", in the upper right hand side of the CareerAcademy.com home screen.

Certification FAQ's

Why do I need to become certified?

By obtaining your certification, you can provide recognized proof of your professional achievements. Being certified validates that the holder has reached a level of competence that is accepted and valued by the industry. These credentials enhance job opportunities, as some employers require certification as a condition of employment or for advancement opportunities. If you are self-employed, being certified will boost customer confidence and provide you with a larger customer base.

Where can I find a local authorized testing center?

Most exams are administered through Sylvan Prometrix testing centers. They have testing locations in just about every area of the country and most international locations. You can search their web site at http://www.prometric.com to find a local testing center. CompTIA certifications are administered via Pearson Vue. Testing centers and more information can be found at http://www.pearsonvue.com/comptia/. Project Management certifications are administered via The Project Management Institute. Testing centers and more information can be found at https://www.pmi.org.

Need more information about these exams & cost etc?

These exams are written by Microsoft, Cisco, CompTIA and Oracle, depending on the certification you are pursuing. Each exam is computer based and supervised at an authorized Prometix testing center and usually runs 1-3 hours. The cost is $150 for Microsoft exams and $295 for Cisco CCNA. Sylvan http://www.prometric.com can give you the exact details.

How long before I am ready to pass a certification exam?

How long it will take to be ready to pass a certification exam depends on how much time you are able to study per day and your prior knowledge level. It can vary between a couple weeks to a couple months. Our training materials are designed to minimize the amount of time and effort required by focusing on the material you need to pass the tests. They don't waste time on subject matter that won't be tested. Our training technique has been developed by industry experts who are specialists at conveying what you need to know in an easy to follow format.

Payment FAQ's

What are my payment options?

How long it will take to be ready to pass a certification exam depends on how much time you are able to study per day and your prior knowledge level. It can vary between a couple weeks to a couple months. Our training materials are designed to minimize the amount of time and effort required by focusing on the material you need to pass the tests. They don't waste time on subject matter that won't be tested. Our training technique has been developed by industry experts who are specialists at conveying what you need to know in an easy to follow format.

Technical Support FAQ's

What are the system requirements for watching NADIA TRAINING INSTITUTE training videos online?

To view system requirements for Video Based Training, please go to our Technical Support FAQ page.

System Requirements

• Operating System: Windows Vista and above; Mac OSX 10.6 and above • Computer/Processor: 2 GHz Intel Pentium 4 or above; AMD Athlon 3800+ or above; • 2GB System RAM or above • Consistent Internet Connection above 1.5Mbps Download • Screen resolution of (1024 x 768) or higher with 128MB of Video Memory (VRAM) • The latest versions of Adobe Flash Player Plugin(*)(**) • The latest Java JRE installed for interactive labs & RealPractice.com labs * Internet Explorer on Windows 8 and 8.1 comes with Adobe Flash Player Integrated, Updates to the player are available via Windows Update. It is always recommended to keep your computer Operating System and applications fully up-to-date. ** Google Chrome browser also now comes with Adobe Flash Player Integrated, to update the player simply update Chrome.

Supported Browsers:

To view system requirements for Video Based Training, please go to our Technical Support FAQ page.

Recommended Browser Settings:

In order for Lab simulations to function correctly it is necessary to add (*.videotrainer.com) as an exception for pop-up blockers. All modern browsers offer this option instead of having to disable pop-up blockers. It can usually be found under your browsers options or security settings. The following items may interfere with training and it is recommend to disable them during your training session or use an alternative browser just for training. • Third-party browser toolbars installed (i.e. Google toolbar, Ask toolbar, Bing Bar) • Ad blocking extensions/plugins/add-ons for your browser (example: Ad Block Plus) • Script blocking extensions/plugins/add-ons (example: noScript) If you have any of the above mentioned items running, disable or close them accordingly and then try launching the training again.

Training on Mobile Devices:

As our training products evolve we plan to include support for as many mobile devices as possible. Currently we only support Apple iPhone, iPad and iPod. No extra App is required, simply log on to your training like you normally would. Note Adobe Flash is not required for Apple devices.

Training on Multiple Devices:

When Training on multiple devices, in order for progress and scores to be tracked properly, you must logout of one device before you continue training on a second device. If a proper logout is not performed loss of progress or incorrect progress/scores may be recorded. These cannot be manually changed and you will have to revisit each video briefly and retake the quiz.

Video Based Training Technical Support FAQs

When I click on “Launch Course” The window that pops-up has a blue background and a button to download Adobe Flash Player, but I already have it installed. How can I fix this?

This issue has been corrected and should not happen anymore, however if you experience this, it is related to the URL (web Address) you are using to login. Please make sure you are using the correct login URL that was provided to you in your welcome email. If you need further assistance contact Technical Support.

I’m trying to reset my password but the email never arrives, or the link has become invalid.

In the case that the email doesn’t arrive, be sure to check spam and junk folders and confirm you are using the “Forgot my Password” feature from http://{PortalName}.videotrainer.com{AccountName}, where “PortalName and “AccountName” correspond to your login URL. If the link has become invalid please send a request to reset your password to training@nadia-training.com be sure to include your user name.

Internet Explorer can play training videos using Flash, but recently installed Firefox can’t. Why?

Firefox requires a separate download for Adobe Flash Player Plugin. Install from Adobe web site using Firefox. (http://www.adobe.com/) Verify in Tools > Options > Main > Manage Add-ons > Plug-ins. You should see “Shockwave Flash (version #)” installed. NOTE: Shockwave is a legacy name, this is the Adobe Flash Plugin.

I use Google (Yahoo, AVG security, Symantec, etc.) toolbar in my IE browser. Is this a problem for on-line training?

3rd party toolbars are known to interfere with application feedback and have to be disabled for the duration of training. Example: Student score is not recorded in the presence of Google, Yahoo or other toolbars and status of the module is not updated since these toolbars use a built-in pop-up blocker.

How do I get my progress tracker to update on iPad, iPod or iPhone?

Check to make sure you are using Safari Browser, then when launching a course make sure to leave the student page open. Once you complete your module simply close the tab and the student page will automatically refresh with your progress and quiz score.

My Progress Tracker is stuck just under 100%. How can I fix this?

You have to review (at least briefly) all the Videos, Demos, Student Manuals/Workbooks, and labs. The Progress Tracker is a percentage of all viewed items. The PT status will change to “complete" after all the items are viewed. All viewed items have a blue or red dot next to the title and should remain there until you clear your browser cache. The PT status will again change to "passed" once a passing score is achieved on the review quiz.

My progress and quiz scores are not being recorded. Why?

Your progress and quiz score are sent to the system only when using the “Quit” link on the right side of the training window. Mobile devices behave differently; please see the FAQ’s regarding those devices for more information.

I trained all night, left my browser open, then came back in the morning to take the quiz. I passed and used the Quit button but my progress and quiz score wasn’t recorded. Why?

Our application has a student session timeout of 8 Hours. Once that session has timed out - The student score is not recorded and status of the module is not updated with the server – If you’re unsure if a timeout has been exceeded, it is advised that you logoff and then login to continue training.

I answered all 10 questions of a quiz and clicked the "Quit" button as instructed, but my score wasn’t recorded. Why?

The page that displays the last question (often 10/10) is not the point when the application generates a score. Students should click the "Next" button after answering the last question to see the "Assessment" results. The score will be generated at this point. Clicking "Quit" at this point sends the score to the training server.

What happens if I use the Windows "X" button to close my browser while the session is still active?

A student should close the course-module using the "Quit" button on the right hand side of the control interface. This will return control to the browser session. A student should close a session using the "Logout" option in the upper right corner on the title bar. Closing the video pop-up window and browser using Windows "X" could lead to loss of student progress.

I accidentally closed my browser using Windows "X" and want to log on again. Video Trainer sends me a message that says "Your Account is already logged into the server. Please click Ok to close that session and start a new one.” Is this normal?

This message is normal and will be displayed whenever you have an open session. Clicking “OK” will close your previous browser session and start a new one. If you train on multiple devices it is necessary to logout of one device before you continue training on another device. This will ensure your current progress is captured and sent to the server.

Real Practice-Labs Technical Support FAQs

What are the system requirements for running the Real Practice-Labs?

-Microsoft Windows XP Sp2/Vista/7/2003/2008 -Linux Redhat, Fedora, SuSE, Ubuntu -Apple Mac OS X -Minimum of 512Mb RAM -Minimum processor speed 1Ghz -Internet connection minimum of 512Kbs -Sun Java version 1.6+

What browsers support Real Practice-Labs?

-Opera 10+ -Internet Explorer 7,8,9 -Mozilla Firefox 3.x, 4.x -Google Chrome 10 -Apple Safari 3.0 and higher -Popups must be enabled for sites: *.practice-labs.com Due to the technical differences between these browsers some have known issues, for example Chrome has some problems with SSL connections generating a "No data received, server sent no data" error which requires a work-around to access the labs. Please contact Technical Support for more assistance.

Are there any other requirements for running Real Practice-Labs?

Yes. Popup blockers must be disabled as well as 3rd party tool bars.

Do I need any 3rd party applications to run Real Practice Labs?

Yes. The 3rd party application needed is called Java. Please follow the steps provided in our Installing Java document if Java is currently not installed on your system.

I am unable to connect to devices. What do I do?

Ensure that the host is powered on. Check that popups are enabled from the required sites. Check that Java is installed and enabled. Please note, you need to have at least version 1.6.0 of Java to have Real Practice-Labs function properly. Check that anti-virus is not blocking java execution.

My device says that it is stuck in a power process state. What do I do?

Close the lab application window by clicking on the "X" and then re-open is. This will request a full update and should solve the problem.

I am getting the error about a function or feature not being available on the server or device. What do I do?

Please contact Technical support to resolve this issue.

My lab is displaying as "unavailable" what do I do?

Occasionally users may experience a lab as unavailable under heavy Practice-Labs loads. Whilst we monitor this closely and deploy new labs where required sometimes a user may get this error.

I can’t connect to the lab devices, I get a black screen or a white screen with undefined in the corner.

Please ensure you have popups enabled from *.practice-labs.com popups are required to "launch" access to devices. If you do not allow popups then your browser will block popups from being launched. Often if popups are blocked, you will notice a message saying "This lab is being shut down due to no activity", this is due to a popup window not being open and communicating to the lab platform so please ensure popups are allowed.

When I connect to a Cisco router or switch I get a grey screen but nothing happens.

Please ensure you have popups enabled from *.practice-labs.com popups are required to "launch" access to devices. If you do not allow popups then your browser will block popups from being launched. Often if popups are blocked, you will notice a message saying "This lab is being shut down due to no activity", this is due to a popup window not being open and communicating to the lab platform so please ensure popups are allowed.

I can’t carry out one of the tasks in the lab.

Please ensure you read each step very carefully when carrying out tasks; remember the devices are real so changes you make may impact another task later so by not completing one task you may not be able to complete the next as there is a dependency. You should also refer back to your course content to ensure you understand that task that you are carrying out. If you feel there is an error in the content please let us know and we will rectify the issue if something is not correct.

Can I save my work?

Currently you are unable to save your work as each lab is designed to be autonomous from another therefore saving is normally unnecessary.

I don’t have the correct courses, or I don’t have any courses.

Please contact Technical Support.